Survey Best Practices

Survey Design Principles

A well-designed survey increases response rates and provides more accurate data.

Key Design Elements

Length & Time

  • Keep surveys concise (10-15 minutes)
  • Show progress indicators
  • Group related questions together

Flow & Structure

  • Start with easy questions
  • Use logical question ordering
  • End with demographics (if needed)

Question Writing Guidelines

Do's

  • Use clear, simple language
  • Ask one thing at a time
  • Be specific and concrete

Don'ts

  • Use leading questions
  • Include double negatives
  • Use technical jargon

Response Options

Types of Response Scales

Scale Type Best Used For Example
Likert Scale Agreement levels Strongly Disagree to Strongly Agree
Numeric Scale Ratings 1-10 rating
Semantic Differential Opposing concepts Poor to Excellent

Distribution Tips

Maximizing Response Rates

Timing

Send surveys at optimal times

Communication

Clear, professional messaging

Follow-up

Gentle reminders

Analysis Best Practices

Data Analysis Guidelines

Data Cleaning

  • Remove incomplete responses
  • Check for outliers
  • Standardize formats

Interpretation

  • Consider sample size
  • Look for patterns
  • Account for bias